Terms & Conditions

General Terms and Conditions

Arlo agrees to administer all work specified by the client in a professional manner.

By ordering any services through Arlo via Telephone, Email, or via our website the client is agreeing to be bound by the terms and conditions set by Arlo.


Arlo of London services are insured by public liability cover.



In case of a complaint/claim, Arlo requires to be notified within 24 hours of the service. Failure to notify after this time limit will render a complaint void under the terms and conditions.



If a client is dissatisfied with the work of an operative, the operative must be allowed to return and re-do the job at no extra cost within a 24-hour period. 


Our rates increase annually in line with the national minimum wage.

The Company shall not be liable under any circumstance for any loss, expense, damage or delay, costs or compensation which may be suffered or incurred by the Client arising from or in any way connected with a late arrival of company operatives at the service address. The Company endeavours to be on time, but sometimes, due to transport reasons and other problems out of The Company's control, the operatives may be delayed. Damage because of works performed by Arlo staff or any of its sub-contractors, must be reported to Arlo within a 24-hour period after the completion of agreed works.

First refusal of repair because of direct actions by Arlo staff or contractors, must be given to Arlo to correct.

Arlo will not be held responsible for damage because of poor craftsmanship, malfunctioning hardware, or bad project management as responsible by The Client.

By entering into a service agreement with Arlo of London, The Client agrees that after the termination of the service he/she will not hire or use any services provided by a present or past operative introduced to the client by Arlo in the past 12 months. If the client does wish to hire or use services provided by such an operative, then he/she must pay a referral fee of the equivalent of 10% of that operative's annual wage.

By entering into a service agreement with Arlo of London, the client agrees that after the termination of a service he/she/the organisation will not hire or use any services provided by a present or past operative introduced to the client by Arlo of London in the past 12 months. If the client does wish to hire or use services provided by such an operative, then he/she must pay a referral fee of 10% of the candidate’s annual wage.
 By asking Arlo to introduce or supply staff for an assignment, the Client is authorising Arlo to advertise such an assignment.

The Client shall inform Arlo immediately of any changes that may render the assignment redundant. A permanent introduction fee will be charged to the client for any operatives introduced to the client who are subsequently taken on permanently by the client. This introduction fee is calculated at 10% of the candidate’s annual wage.

In the event of a Candidate leaving the Client’s employment of their own volition within a specified period after commencement, Arlo of London Ltd offers a Guarantee of Satisfaction as set out below:

Arlo of London offers a 12-week guarantee. If the Candidate leaves of their own volition within the first 6 weeks of employment, Arlo shall offer a rebate of 100% of the permanent introduction fee, minus the agency fee accrued during that period. If the Candidate leaves of their own volition after the first 6 weeks but within the first 12 weeks of employment, the rebate shall be 50% of the permanent introduction fee.

Arlo of London Ltd changed its name in 2022 from Arlo Cleaning Ltd.
The company number is unchanged: 6107838